Service

 

AASP

Your Mac is part of your life, you use it at home, at work, take it on vacation with you, you depend on it. When it stops working trust it with the experts. COLLINS CONSULTING is an Apple Authorized Service Provider staffed with certified Mac technicians ready to get your Mac back and running.

To get service on your Mac, simply Contact Us and schedule an appointment.

Do you fix out of warranty Macs?

Yes. We can repair your out of warranty Mac. For all out of warranty repairs there is a $35 diagnostic fee. Once we diagnose the problem we will contact you with an estimate for the repair. This price does include the diagnostic fee. Once approval is received we will give you and updated completion date estimate and proceed with the repair.

Do you fix computers under AppleCare?

AppleCare

Yes. We can fix any Mac covered under Apple’s limited one year warranty or Apple Care Protection Plan. Just Contact Us to schedule your Mac in for service and if the repair is covered under warranty or Apple Care we will fix it and call you when its ready for pickup, all at no charge. If the repair is not covered we will call you with an estimate.

How long will it take to repair my computer?

There are many variables when working with non-working computers, however it is our goal to have your computer examined and diagnosed within two business days. For warranty repairs we will order Apple genuine parts the same day. For non-warranty repairs we will call you with an estimate before proceeding. Typically once we have approval repairs are finished within one to two business days. If you need your Mac back sooner we do offer priority service options. Please talk to our service representative for details at each location.

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What should I do before I bring my computer in for service?

There are many variables when working with non-working computers, however it is our goal to have your computer examined and diagnosed within two business days. For warranty repairs we will order Apple genuine parts the same day. For non-warranty repairs we will call you with an estimate before proceeding. Typically once we have approval repairs are finished within one to two business days.

Do you upgrade hard drives, RAM or other components?

We do provide upgrades for your Mac.  The most common upgrades are hard drives and memory.  Want another upgrade? Just contact our service department so we can evaluate upgrade possibilities.  We can also assistance with software upgrades.